Support Policy

Last updated: 2026-06-20

This is a baseline support policy for launch and is not legal advice. It avoids fixed SLA promises until specific support plans are confirmed in writing.

Support Channels

Support starts from contact.codexpertise.com and may use dashboard-linked tickets, email follow-up, or Telegram support paths when configured. Documentation remains the first reference for common setup and troubleshooting questions.

Support Scope

Codexpertise can help with account access, dashboard workflows, API key handling guidance, quota and usage questions, billing or recharge issues, documentation clarification, and agreed integration support. We do not operate your private repositories, production systems, or third-party accounts unless separately agreed.

Safe Troubleshooting

Never send API keys, passwords, private tokens, raw Authorization headers, private keys, production database credentials, or full secrets in support messages. Provide redacted logs, timestamps, request ids, error messages, and safe reproduction steps instead.

Response Expectations

Codexpertise will make commercially reasonable efforts to respond, but this placeholder policy does not create a guaranteed response time, uptime SLA, or emergency support commitment. Any paid or enterprise support commitment must be confirmed in writing.

Contact

For support questions, open a ticket at contact.codexpertise.com and include your preferred language, affected service, safe context, and urgency.